call center agent at 4Sight

Job Title: Call Center Agent

Company: 4Sight

Location: Columbus, Ohio

Job Type: Full-Time

Job Description: 4Sight is seeking a friendly and efficient Call Center Agent to join our team in Columbus. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction. This role is ideal for someone who enjoys helping others and has excellent communication skills.

Responsibilities:

• Answer inbound calls and respond to customer inquiries promptly and professionally.
• Make outbound calls to customers to provide information or follow up on inquiries.
• Resolve customer issues and complaints efficiently and effectively.
• Provide accurate information about products, services, and company policies.
• Update customer records in the database accurately and promptly.
• Escalate complex issues to the appropriate department or supervisor.
• Follow up with customers to ensure their issues are resolved.
• Meet or exceed performance metrics, such as call handling time and customer satisfaction scores.
• Participate in training sessions and team meetings to stay updated on product knowledge and call center procedures.
• Adhere to company policies and procedures.

Requirements:

• Previous experience in a call center or customer service role is preferred.
• Excellent verbal communication skills.
• Strong problem-solving and conflict resolution skills.
• Ability to handle high call volumes and work in a fast-paced environment.
• Proficiency in using computer systems and customer service software.
• Strong organizational skills and attention to detail.
• Dependability and punctuality.
• Positive attitude and a willingness to learn.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• High school diploma or equivalent.

What We Offer:

• Competitive hourly wage and benefits package.
• Comprehensive training and ongoing professional development.
• A supportive and collaborative work environment.
• Opportunities for career growth and advancement within the company.
• Employee recognition programs and incentives.

How to Apply: If you are passionate about providing excellent customer service and enjoy working in a dynamic call center environment, we would love to hear from you! Please submit your resume