Call Center Agent at 4Sight

Job Title: Call Center Agent

Company: 4Sight

Location: New Orleans, Louisiana

Job Type: Full-Time

Job Description: 4Sight is seeking enthusiastic and dedicated Call Center Agents to join our team in New Orleans. As a Call Center Agent, you will play a crucial role in delivering exceptional customer service to our clients. Your primary responsibility will be handling inbound and outbound calls, addressing customer inquiries, and ensuring customer satisfaction.

Responsibilities:

• Answer incoming calls promptly and professionally.
• Respond to customer inquiries, resolve issues, and provide accurate information about our products or services.
• Make outbound calls to follow up with customers, confirm orders, or provide updates as needed.
• Document all interactions and transactions accurately in the database or CRM system.
• Meet or exceed daily and weekly performance targets for call volume, resolution times, and customer satisfaction metrics.
• Collaborate with team members and other departments to resolve complex customer issues.
• Maintain a positive and professional attitude at all times, even during challenging interactions.
• Adhere to company policies and procedures, including confidentiality protocols and compliance regulations.
• Continuously update knowledge of products, services, and industry trends to better assist customers.
• Handle escalated calls and complaints with empathy and professionalism.

Requirements:

• Previous experience in a call center or customer service environment is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think quickly on your feet.
• Ability to navigate computer systems and use CRM software efficiently.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• High school diploma or equivalent.

What We Offer:

• Competitive hourly wage and performance-based incentives.
• Comprehensive training and opportunities for career advancement.
• Medical, dental, and vision insurance benefits.
• Paid time off and holiday pay.
• Employee discounts on company products and services.
• Supportive and collaborative team environment.

How to Apply: If you are passionate about delivering exceptional customer service and thrive in a dynamic call center environment, we want to hear from you! Please submit your resume