Client Services Manager at 4site Consulting Ltd

The Company

We are an established, family run safety consultancy company based in North Essex. We focus on maintaining and improving the level of personal service our clients have come to expect, and as a result of this we are experiencing a significant amount of sustained growth. Therefore, we are seeking a candidate with a good level of enthusiasm and tenacity to join our dynamic team 

The Role

We are looking for someone able to use their experiences and knowledge to bring real leadership and assume responsibility for the role. As Client Services Manager you will be on the frontline of the business in direct communication with our clients. Using the Client Services team to resolving any and all enquiries they may have in a timely and professional manner and ensure to smooth running of the department 

Responsibilities include, but are not limited to:

• Responsible for ensuring reliable communications with clients at all times through regular meetings/contact
• ensuring the smooth running of the Client Services Department and all its staff through monitoring staff performance and motivate, support and train as required 
• identify training needs and knowledge gaps for all Client Services staff and then implementing an action plan
• confident in your ability to use every opportunity to promote and cross sell all the company services when appropriate and to develop effective and long-lasting working relationships with clients
• making sure work is allocated and completed efficiently from start to finish, ensuring daily, weekly and monthly targets/deadlines are meet by all Client Services staff 
• ensuring full awareness of client requirements is communicated across all relevant departments 
• co-operate and communicate with other team managers, attend regular management meetings, providing them with updates on progress and discuss any issues
• keeping up to date with all new health and safety and relevant client related legislation to ensure that you and tour team are provided with true, up to date advise 
• Coaching, developing and line managing the Client Services department

Key Skills required for this role;

• you will possess relevant and extensive administrative experience in a challenging and complex role coupled with experience of managing, supporting, and developing staff.
• The successful candidate will have strong leadership, organisational and administrative skills including excellent IT skills.
• Flexibility, excellent interpersonal and communication skills combined with the ability to deal effectively with competing priorities and deadlines are also essential for this post.
• Be able to demonstrate a high level of managing, supporting, developing staff, operational, leadership, planning, organisational, interpersonal and communication skills 
• Be target driven and customer service orientated
• Previous experience of leading and managing teams

Benefits:

• Contributory Pension Scheme
• On-site Parking
• 23 days holiday plus bank holidays off 

Salary: Competitive salary

Job Types: Full-time, Permanent

• 9AM-5PM working hours (including paid lunch hour)
• Monday - Friday