Customer Care Assistant at 8Bit Studios

Job Title: Customer Care Assistant

Location: Aberdeen

Company: 8Bits

About Us:

8Bits is a premier entertainment management company based in Aberdeen, dedicated to providing innovative products and exceptional customer experiences. We pride ourselves on delivering outstanding customer service. We are seeking a friendly and detail-oriented Customer Care Assistant to join our team and help us maintain our high standards of customer satisfaction.

Role Overview:

Are you passionate about helping customers and providing excellent service? As a Customer Care Assistant at 8Bits, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience. Your role will be crucial in maintaining our reputation for outstanding customer support.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and in-person, providing timely and accurate information.
• Assist customers with product inquiries, order processing, and after-sales support.
• Handle customer complaints and issues professionally, working towards quick and effective resolutions.
• Maintain detailed and accurate records of customer interactions and transactions.
• Support the sales team by providing information and assistance as needed.
• Assist with administrative tasks, including data entry and managing customer databases.
• Collaborate with team members to ensure consistent and high-quality customer service.
• Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
• Participate in training sessions to improve customer service skills and product knowledge.
• Follow company policies and procedures to ensure compliance and high standards of service.

What We’re Looking For:

• Previous experience in customer service or a similar role is preferred but not required.
• Strong communication and interpersonal skills with a friendly and approachable demeanor.
• Excellent problem-solving skills and the ability to handle difficult situations calmly and professionally.
• Strong organizational skills and attention to detail.
• Proficiency in using customer service software and Microsoft Office Suite.
• Flexibility to work various shifts, including evenings and weekends if needed.
• A proactive and self-motivated attitude with a strong work ethic.
• Ability to work effectively both independently and as part of a team.
• A passion for delivering excellent customer service and contributing to a positive customer experience.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and supportive environment.
• Hands-on experience in customer service within the entertainment industry.
• A friendly and collaborative team atmosphere.
• Opportunities for growth and development within the company.

How to Apply:

To be considered for the position, please send your CV and a cover letter detailing your interest and relevant experience.