Retail Customer Advisor at 8Bit Studios

Job Title: Retail Customer Advisor

Location: Swindon

Company: 8Bits

About Us:

8Bits is a leading entertainment management company with a strong retail presence in Swindon. We are dedicated to providing exceptional products and outstanding customer service. We are currently seeking a friendly and knowledgeable Retail Customer Advisor to join our team and help deliver an exceptional shopping experience to our customers.

Role Overview:

Are you passionate about customer service and retail? As a Retail Customer Advisor at 8Bits, you will be the go-to person for our customers, providing them with expert advice, assisting them with product selection, and ensuring they have a positive experience in our store. Your role will be crucial in helping customers find exactly what they need and in building long-term relationships with them.

Key Responsibilities:

• Welcome and greet customers as they enter the store, offering assistance and personalized service.
• Provide expert advice on products, helping customers make informed decisions based on their needs.
• Process sales transactions accurately using the point-of-sale (POS) system, handling various forms of payment.
• Address customer inquiries, resolve any issues, and ensure overall customer satisfaction.
• Assist with maintaining a clean, organized, and well-stocked sales floor, ensuring products are displayed attractively.
• Stay informed about new products, promotions, and store policies to provide up-to-date information to customers.
• Collaborate with team members to achieve sales targets and contribute to a positive store atmosphere.
• Participate in store events, promotions, and training sessions to enhance your product knowledge and customer service skills.
• Support the store management team with day-to-day operations as needed.

What We’re Looking For:

• Previous experience in a retail or customer service role is preferred but not required.
• Strong communication and interpersonal skills with a customer-focused attitude.
• Ability to build rapport with customers and provide personalized service.
• Strong problem-solving skills and attention to detail.
• Proficiency in using point-of-sale (POS) systems and basic computer skills.
• Flexibility to work various shifts, including weekends and holidays as needed.
• Enthusiasm for the entertainment industry and a commitment to staying informed about our products.

What We Offer:

• Competitive salary and benefits package.
• A supportive and dynamic work environment.
• Hands-on experience in retail and customer service within the entertainment industry.
• A friendly and collaborative team atmosphere.
• Opportunities for growth and advancement within the company.

How to Apply:

To be considered for the position, please send your CV and a cover letter detailing your interest and relevant experience.