Retail Front Desk Assistant at 8Bit Studios

Job Title: Retail Front Desk Assistant

Location: Aberdeen

Company: 8Bits

About Us:

8Bits is a leading entertainment management company based in Aberdeen, recognized for providing innovative products and top-notch customer service. We are currently looking for a friendly and organized Retail Front Desk Assistant to join our team, serving as the first point of contact for our customers and ensuring a welcoming atmosphere in our store.

Role Overview:

Are you passionate about customer service and creating positive first impressions? As a Retail Front Desk Assistant at 8Bits, you will be responsible for greeting customers, managing inquiries, and providing essential support to the store’s operations. Your role is vital in ensuring that every customer interaction is smooth and enjoyable.

Key Responsibilities:

• Greet customers as they enter the store, offering a warm and welcoming presence.
• Answer and direct phone calls, manage customer inquiries, and provide information about products and services.
• Assist customers with check-ins for appointments or services and direct them to the appropriate areas or staff members.
• Handle basic administrative tasks such as managing the front desk area, organizing documents, and maintaining store records.
• Support the sales team by assisting with product inquiries, processing transactions, and promoting store promotions.
• Coordinate with store management and team members to ensure smooth day-to-day operations.
• Maintain a clean, organized, and inviting front desk area and store entrance.
• Handle customer complaints or direct them to the appropriate team members for resolution.
• Ensure that promotional materials and signage at the front desk are current and well-presented.
• Follow company policies and procedures, ensuring compliance with store standards.

What We’re Looking For:

• Previous experience in a front desk, receptionist, or customer service role is preferred but not required.
• Excellent communication and interpersonal skills with a friendly and professional demeanor.
• Strong organizational skills and attention to detail in managing front desk operations.
• Ability to handle multiple tasks simultaneously and manage time effectively.
• Proficiency in basic computer skills and familiarity with retail point-of-sale systems is a plus.
• Flexibility to work various shifts, including evenings and weekends.
• A proactive, customer-oriented approach with a strong work ethic.
• Ability to work well both independently and as part of a team.
• Enthusiasm for the retail and entertainment industry.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and supportive environment.
• Hands-on experience in front desk operations within the entertainment industry.
• A friendly and collaborative team atmosphere.
• Opportunities for growth and development within the company.

How to Apply:

To be considered for the position, please send your CV and a cover letter detailing your interest and relevant experience.