Accounts Manager at Shasta Repairs

Job Description

Job Title: Accounts Manager / Inside Sales Representative

Compensation: $34,000 - $65,000+ DOE, Includes Uncapped Residual Commissions on Recurring Client Revenues

About Aion Technologies: We are looking for an Accounts Manager to be a part of a fun, hardworking and energetic team that provides IT Support, Consulting and Managed Services to local businesses and organizations! We are a fast-growing company, committed to a fun and rewarding work environment, and dedicated to customer satisfaction. If this is the kind of environment you want to be a part of, we would love to hear from you!

Summary:  Our Accounts Managers are responsible for creating long-term, trusted relationships with our customers, understanding their specific needs, and presenting quality, cost-effective solutions that non-technical people can understand. 

As an Accounts Manager, you will oversee a portfolio of assigned customers, develop new business from existing clients, actively seek new sales opportunities, and ensure client satisfaction and retention remains high year over year. You will spend considerable time connecting with key business executives and decision-makers, using our IT auditing software to prepare client reports and sales presentations, helping clients understand their IT and cybersecurity needs, and presenting the solutions that our company provides to meet those needs. This position will require occasional travel to client locations for IT assessment and sales presentations.

Other duties include answering client inquiries, onboarding new clients into our system, and identifying new business opportunities among existing customers. 

To succeed in this role, you should be an excellent communicator, able to work with marketing and fulfillment teams, and build rapport with customers. You must be comfortable making dozens of calls per day, building long-term trusted relationships, generating interest in our products, communicating the value of our services, and closing sales. If you have a desire to help businesses secure and improve their technology, have a flair for client communication, and understand customer behavior, we’d like to meet you!

Duties and Responsibilities include the following.  Other duties may be assigned. 

1. Builds and maintains strong, long-lasting, trusting client relationships
2. Develops new business with existing clients and identifies strategies to improve sales revenues
3. Generates sales presentations for new and prospective clients using our IT auditing software and performs effective sales presentations
4. Negotiates contracts and closes agreements to maximize profits while ensuring client satisfaction
5. Ensures the timely and successful delivery of identified solutions according to customer needs
6. Prepares reports on account status and clearly communicates the progress of monthly/quarterly objectives to the existing clients in your portfolio
7. Onboards new clients into our system while giving them an exceptionally positive first impression
8. Serves as the lead point of contact for all customer account management matters
9. Assists with challenging client requests or escalations as needed
10. Collaborates with upper management to identify and grow new opportunities within the region
11. Sources new sales opportunities through inbound lead follow-up and outbound cold calls and emails
12. Maintains and expands your database of prospective customers within the Shasta County area
13. Performs self-study for job-specific skills.*

Required Skills and Proficiencies Needed:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  

Interpersonal Skills and Experience

• Ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Strong phone presence and experience dialing dozens of calls per day
• Excellent verbal and written communications skills
• Warm, friendly, and confident demeanor focused on customer satisfaction
• Upbeat, positive and enthusiastic attitude and can make people smile on the phone and in person
• Quick and accurate note-taking ability
• Exudes confidence and competency to customers
• Excellent communication skills with an ability to clearly set customer expectations
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Confident self-starter and can work well independently

Technical Knowledge:

• Familiarity with basic use of computer systems (Mac and PC)
• Proficiency with Microsoft Office Suite (Word, Excel, Power Point, etc.)
• Good understanding of computer systems, email, mobile devices and other tech products
• Technical background and familiarity with business grade IT infrastructure (servers, networks, routers, etc.) is a plus, but not required

 This individual must occasionally lift and/or move up to 20 pounds. While performing the duties of this job, they are also regularly required to use hands, sit and talk or hear. They are also occasionally required to walk and stoop, kneel, crouch, or crawl.

About Aion Technologies

At Aion Technologies, you will be a part of one of the fastest-growing and people-focused organizations out there! We believe that taking care of our staff is what allows us to take care of our customers. We emphasize creating a healthy team culture and fostering work-life balance. We offer a wide suite of benefits, including:

• Paid holidays
• Paid vacations
• Company paid dental/vision plan
• 401k retirement plans
• Generous flexibility and time off for employees.
• • Positive company culture and work environment where people love to work!

Culture and Work Environment

We are committed to maintaining a fun, engaging, and gratifying work environment. This means that we are very selective in hiring people that will be a good fit for our team. Our team will tell you that each and every one of us loves working here, and we are very committed to hiring the very best people to continue cultivating that kind of a workplace !

If you are looking for a position with excellent pay and regular bonus and commission opportunities, at a fast-growing company with new pathways for growth being developed often, and opportunities to develop your skills around a fun and focused team, we would love to hear from you.