Inbound Call Center Representative at Alpha Marketing Group Ltd

We are currently seeking enthusiastic and detail-oriented individuals to join our team as Inbound Call Center Representatives.

As an Inbound Call Center Representative, you will be the first point of contact for customers, providing excellent service and support. This role requires strong communication skills, problem-solving abilities, and a passion for helping others.

Responsibilities:

• Answer incoming calls and respond to customer inquiries in a friendly and professional manner.
• Provide accurate information about products, services, and policies.
• Resolve customer issues and concerns efficiently, escalating complex cases when necessary.
• Process orders, returns, and exchanges accurately and promptly.
• Document customer interactions and transactions in the company’s database.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
• Meet or exceed performance targets and quality standards.
• Stay updated on product knowledge and company policies.
• Participate in ongoing training and development programs.

Requirements:

• Previous experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Ability to work in a fast-paced environment and handle high call volumes.
• Strong interpersonal skills and a positive attitude.