Inbound Call Center Representative at Alpha Marketing Group Ltd

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every call is a chance to make a positive impact? If so, we want you on our team!

We are looking for motivated individuals who are ready to bring their skills and enthusiasm to our inbound call center. As a representative, you'll be the first point of contact for our valued customers, handling inquiries, resolving issues, and ensuring each interaction leaves a lasting impression.

Key Responsibilities:

• Answering inbound calls promptly and professionally
• Providing accurate information and assistance to customers
• Resolving customer complaints and issues in a timely manner
• Documenting call information accurately
• Following communication procedures, guidelines, and policies

Requirements:

• Excellent communication skills, both verbal and written
• Strong customer service orientation
• Ability to handle stressful situations calmly and professionally
• Attention to detail and problem-solving skills
• Experience in a call center environment is a plus, but not required