Remote Client Experience Coordinator at An Epic Adventure

We specialize in curating memorable experiences for our clients. Whether it’s leisure, business, or luxury travel, we go above and beyond to provide personalized and seamless service. We are seeking a highly organized and detail-oriented Client Experience Coordinator to join our team and ensure our clients have exceptional travel experiences from start to finish.

Job Overview:
As a Client Experience Coordinator, you will be the key point of contact for our clients, managing all aspects of their planning and ensuring a smooth and enjoyable journey. This role involves handling everything from booking flights and accommodations to coordinating itineraries, while delivering top-notch customer service and addressing client needs.

Key Responsibilities:

• Serve as the main liaison between clients and our partners, ensuring seamless communication and support
• Design and manage personalized itineraries, including flights, accommodations, transportation, and activities
• Handle all inquiries, issues, and last-minute changes with professionalism and efficiency
• Coordinate with airlines, hotels, tour operators, and other vendors to confirm bookings and ensure client satisfaction
• Monitor schedules and ensure all aspects of the client’s journey run smoothly
• Provide proactive support to clients by addressing any concerns or special requests before, during, and after their trips
• Assist in documentation and ensure clients are informed about necessary requirements regarding passports, visas, vaccinations, etc. 
• Keep clients updated on current weather advisories, destination insights, and trends
• Utilize CRM systems to manage client profiles, preferences, and feedback
• Collaborate with internal teams to continuously improve the overall client experience

Qualifications:

• Experience in hospitality, customer service, or event planning is preferred but not required
• Strong knowledge of booking and scheduling platforms
• Excellent communication and interpersonal skills with a customer-first approach
• Detail-oriented, with strong organizational and multitasking abilities
• Ability to problem-solve and stay calm under pressure
• Proficiency in using CRM systems and Microsoft Office Suite
• Passion for creating memorable experiences for clients