Learning and Development Specialist at AWTY Agency

The Learning and Development Specialist, or LDS, at Are We There Yet orients newly hired staff and provides a variety of training for current employees. Responsibilities include learning new material rapidly and the ability to train technical content in a variety of classroom settings, as well as assessing learner performance and coaching and developing staff. 

ESSENTIAL DUTIES/RESPONSIBILITIES:
- Delivers training via online webinar or classroom setting for newly hired or existing employees using adult learning methodologies and practices.
- Conducts assessment of learners including administration of tests, evaluation of learner comprehension, and class participation.
- Analyzes, designs, develops, implements, and evaluates instructional content and course materials to be used by trainers, other facilitators, and learners.
- Adheres to established design processes and standards as well as effective and efficient operations.
- Utilizes feedback on course effectiveness to improve course design and implementation practices.
- Serves as the leader/supervisor for class participants during new hire training and addresses routine performance issues.
- Modifies teaching style to accommodate the many different learning techniques that may present in new hires and current employees. (i.e. role-playing, simulations, team exercises, group discussion, videos, and/or lectures).
- Works with Instructional Designer to identify and make necessary revisions to training materials.
- Continues to support and coach learners and act as a resource to them for follow-up questions after training, provides feedback to learner and supervisor.
- Coaches managers regarding training methods and tools and provides consultative services to the organization regarding mentoring and other employee development needs.
- Performs other related responsibilities, as directed. 

JOB REQUIREMENTS:
- Knowledge of customer care, sales and retention call flow and strategies preferred.
- Ability to research and gather content from multiple sources and translate into training materials
- Demonstrated ability to work effectively with individuals at all levels
- Ability to work in a self-directed manner, as well as in a team environment, in a fast-paced rapidly changing environment
- Strong mentoring and team building skills
- Highly motivated and enthusiastic with professional demeanor
- Strong PC skills including experience with all Microsoft Office applications
- Capable of prioritizing and organizing work efficiently, adapting quickly to change 

DESIRED SKILLS:
- Excellent communication and presentation skills
- Ability to adapt/respond to different types of employees
- Excellent presentation, facilitation, interaction, communication, and active listening skills (verbal and written)
- Ability to multi-task, prioritize, and manage time effectively 

BENEFITS:
- Health insurance  
- Life insurance 
- Short-term and long-term disability  
- Pay ranges from $33-$40/hour
- Employee discounts