Our Company requires a detail oriented person to fill several roles within our corporate structure. The main duties will include Process Development in regards to Chargeback & Dispute resolution. Other duties may include Process development for various eCommerce tasks with an emphasis on the Amazon Platform. It is expected that you have a good knowledge of Chargeback and Dispute resolution best practices. You should be able to bring the applicable forms, spreadsheets and contacts in regards to reaching the correct people at a high level to the table.

●     Are you detail oriented?

●     Do you love typing?

●     Do you thrive by checking items off your list?

●     Are you so organized that you help keep others around you organized?

●     Do you charge ahead through obstacles so you can reach your goals?

●     Are you comfortable with online and office technology?

You need to answer yes to all these questions to realistically be a good fit for this position.

This is not the time to fake it until you make it… we are going to push hard to complete this project.

We have great expectations for you if you are selected for this position. We want you to succeed. And we want you to succeed at a high level.

Responsibilities

• Develop a detailed chargeback & dispute resolution process system.
• Be able to coach our company on chargeback & dispute resolution best practices.
• Use Quality Assurance skills to develop SOPs for eCommerce with an emphasis on the Amazon platform.
• Research credit card disputes and build dispute cases to recover funds for merchants using proprietary software.
• Validate appropriate data from internal and third party systems and ensure appropriate course of action is being pursued.
• Ensure accurate and appropriate responses to disputes.
• Monitor disputed transactions for possible fraudulent activity.
• Serve customers by resolving product and service problems.

Qualifications

• High School Diploma
• Strong computer skills required
• Proficiency in MS Office and Google Docs preferred
• Experience in disputes or in the payments industry preferred
• Excellent communication skills
• Detail-oriented and results-driven
• Ability to listen to customers and resolve conflict
• Ability to analyze information, think through difficult problems, and make critical decisions based on limited information

Please include the words "I Love SOPs" in your application title.

Thank you for reading to the end. By doing these simple tasks you will have shown us that you are well above the other 95% of prospective applicants. You can expect a quick reply from us in regards to this position.