Customer Success Manager
Do you love building trusted relationships, and helping customers realise value from the product? Do you have a flair for coming up with creative solutions, and for collaborating across different departments? Are you someone who has a keen eye for detail and can juggle multiple projects at once?
We’re looking for proactive and committed team members who thrive in a fast-paced, entrepreneurial environment to join our growing Customer Success team.
About Us
We build software for the world’s leading asset management firms across Private Equity, VC and Real Assets enabling them to efficiently manage, drive value and sustainability across their businesses.
At Atominvest, you will be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world’s best investors, and delivering a positive impact through this.
Based on the growth we are experiencing, we think we’re on to something big.
The role:
You will be taking ownership of delivering Atominvest’s software solutions to both new and existing clients. As well as being responsible for implementation, you’ll be the primary point of contact for some of the world’s leading alternative investors, driving advocacy and identifying expansion opportunities across our client base. You will be a key member of our commercial team - acting as the face of Atominvest to our customers, and working with all areas of business to ensure clients’ aims are achieved.
What you’ll be doing:
- Serve as the primary point of contact for our customers on delivery and implementation of their Atominvest solution
- Manage the whole implementation lifecycle efficiently, driving down time to value and ensuring that customer requirements are met
- Analyse customer datasets and workflows effectively
- Provide white-glove service to customers, ensuring that issues are escalated and resolved quickly
If this sounds like what you’d love to be doing, we can’t wait to hear from you!
About you
- You have previous customer success or implementation experience, preferably in a high growth B2B SAAS scale up environment
- You’re highly organised, with a keen attention to detail
- An analytical thinker who thrives when coming up with solutions
- You love a good spreadsheet, your MS excel skills are exceptional
- You have excellent written and verbal communication skills
- You are passionate about providing best-in-class support to customers, and have demonstrated ability to provide consistent high quality responsiveness and overall service
- You’re a team player, ready to learn and contribute ideas
- Ambitious and growth minded, you have an entrepreneurial spirit
- You’re determined, with a willingness to persevere and win in the face of setbacks
- Previous experience interpreting client data is essential
- Project management experience beneficial but not required
The process
- Meeting with our Head of Customer Success and our Head of People to have a quick discussion, hear about you, talk about our story and where we’re heading.
- Complete a short case study and discuss it with members of our Customer Success team.
- Join Atominvest.
What we offer
- Competitive compensation (fixed base salary + performance incentives)
- 20 days holiday/year + bank holidays and a week off for Christmas
- Flexibility to work remotely or at our offices in London*
- A culture of trust, ownership and autonomy in your work
- An incredible team of smart and mission-driven people
- Fun working atmosphere and lots of coaching
- Significant growth opportunities
- Company-wide socials and events
* Currently our office in Oxford Circus is available if people want (and only if they want) to use it. In the longer term, we're expecting most people to be in the office 2 to 3 days per week.