As a Dynamics 365 Support Engineer, you will be responsible for ensuring the smooth operation and maintenance of our clients’ Dynamics 365 systems. This is a dynamic and challenging role that requires technical expertise, problem-solving skills, and strong customer service abilities. You will play a crucial role in helping our clients achieve their business objectives and provide them with the support they need to thrive in today’s competitive market.
Responsibilities
- Be part of a team and develop your skills as you solve complex technical issues in Microsoft Dynamics 365 product group
- Deliver digital support experiences that create efficiency and value for our customers, our people and Microsoft.
- Demonstrate customer obsession and commitment to customer success in all interactions. Deeply understand our customers and deliver customer desired outcomes.
- Be a MSFT ambassador and lead by example. Create clarity by understanding and reinforcing business goals. Generate energy by building enthusiasm, pride, resiliency and enabling a productive and inclusive work environment.
- Deliver success by being curious and seeking solutions to tough problems.
- Manage relationships with your customers and provide technical documentation for the troubleshooting steps.
- Report software issues and be an advocate for product improvement using customer suggestions.
- Develop specialized expertise by supporting Microsoft Dynamics 365 for Operations.
- Document your knowledge and share it with others.
- Use tools for debugging and root cause analysis.
- Provide in-depth technical support for customer service delivery via telephone, written correspondence, or electronic service regarding technically complex, escalated problems.
- Engage and collaborate with other Microsoft groups, including escalation teams and the development team, in gaining resolution to critical, complex issues.
- Represent Microsoft professionally in customer and partner onsite visits, where travel may be required.
- Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc.
- Participate in planned team-wide shift rotations to cover business needs, including 24x7 “On-Call” responsibilities and extended (evening shift).
- Present technical content to various audiences including customers, partners, and internal stakeholders
Requirements
- At least 4+ and up to 8 years of experience in Dynamics 365 working in one or more of the following Supply Chain Management areas:
- Sales order and Purchase order processing
- Manufacturing and Master planning
- Inventory and Warehouse management
- Inventory costing and Transportation management
- Advance warehouse Management
- Product information Management