This is a full-time/part-time position, doing customer service/order-entry and office management. It is an customer service/order-entry position in fast paced work environment.  Must be detail oriented with computer skills. 10-key by touch necessary. Also entails basic office duties like filing, mailing, etc., as needed. This is a fun place to work, and we treat our employees really well.

401K

Paid Holidays off

Responsibilities

Manage incoming calls and customer inquiries using a multi-line phone

Identify and assess customers' needs to achieve satisfaction

Provide accurate, valid, and complete information by using the right tools/methods

Handle customer complaints, provide appropriate solutions and alternatives within an appropriate time frame

Process orders over the phone

Cash Handling for customers who pick up their product from our location

File paperwork into the appropriate files

Projects involving the use of Microsoft word and Excel programs

Multi-task working with customers and numerous projects

Requirement's

Proven customer support experience or experience as a customer service representative

Proper phone etiquette and active listening skills are required

Experience with using a multi-line phone

Data entry experience

Customer orientation and ability to adapt/respond to different types of people/customers

Excellent communication skills

Ability to multi-task, prioritize, and manage time effectively

High school degree or equivalent

Depending on position, candidates seeking employment with BAE Systems should be prepared to successfully complete a pre-employment background check prior to beginning employment.

BAE Systems is an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.