We at BaseForce Solutions are seeking to hire a IT Infrastructure Service Delivery Manager, at Brussels, Belgium for one of our clients. Please go through the job description below, and if this opportunity interests you, I urge you to email me your updated resume, you phone number and the best time to reach you.
Function: IT Infrastructure Service Delivery Manager
2 Positions Freelance or Permanent
Location: Brussels, Belgium
Start date: 02/11/2020
End date: 30/04/2021 (+ possible extension)
Languages: English & "Dutch or French"
Mandatory: Minimum 6 years of relevant experience as an SDM
As IT Infrastructure Service Delivery Manager, you will be in charge of the daily governance of the IT Outsourcing agreements we have with our Service Providers. Your main objective is to safeguard the contractual agreements, for which you will align with other departments, internally and externally with our Service Providers.
Role
- Ensure day-to-day supervision of compliance with the contractual commitments of our Service Providers.
- Ensure day-to-day operational monitoring.
- Review and follow-up reporting (SLM, technical, budget) as contractually defined with our Service Providers
- Participate in the daily management of Service Management within the company
- Continuously monitor own work and the processes followed in order to increase productivity wherever possible
- Participate in Operational, Tactical meetings with the Service Provider.
- Work closely with Sales, Architectural team and Project Managers, initiate, propose and defend new initiatives to the end customers and/or internal management and involve the relevant stakeholders for implementation
- Act as Change Manager for your services and participate in the Change Advisory Board
Required Profile
- Experience as IT Infrastructure Service Delivery Manager
- Experience in Incident, Problem, Change and Life-Cycle Management
- Having a technical background in IT in terms of infrastructure (Datacenter, Server, Network, SAP HANA) is a major asset. With at least a very good knowledge of the Telecom and / or ICT world
- Experience in managing sourcing contracts with Service Provider Companies is an asset
- ITIL Certified (minimum Foundation level)
- Very good oral and written knowledge of English, good knowledge of Dutch or French
- Dynamic, able to invest in achieving ambitious goals
- Results orientation and customer satisfaction
- Methodical and well organized
- Able to work independently
- You have a Master Degree thinking level, a sound knowledge of MS Office and are a quick learner when working with new tools and applications.
Skills
Kind regards,
Babu Tunk
Recruitment Specialist
Baseforce Solutions
Job is Archived
You may have followed an invalid link or the job you are looking for has been archived.
Learn About GoHire