Reports to Customer Service Manager
BezoMoney is a high - growth startup and a market leader in building innovative and user - friendly financial solutions that make financial products and services accessible to the unbanked and underbanked.
The people here at BezoMoney don’t just build products - we create experiences and deliver happiness and convenience for the people that believe and trust in us. With a knack for innovation and disruption, we have created the kind of wonder that has amazed industries. Our superpower is in the diversity of our people, thoughts, ideas and our unilateral vision to make the world better than we found it.
BezoMoney is seeking to employ a Customer Service Executive who will be responsible for managing the end-to-end Customer experience on our platform. He or she will be involved in Customer acquisition, engagement and retention.
Join our stellar team as a Customer Service Executive!
Responsibilities
- Build and maintain profitable relationships with customers.
- Receive, resolve, and respond to customer enquiries
- Ensure customer engagement & conversion
- Elevate technical and product matters to the relevant teams
- Maintain a high Customer Satisfaction Rating
- Preempt, Identify and assess customer needs to ensure satisfaction
- Keep customers updated on the latest products in order to increase sales.
- Expand the customer base by upselling and cross-selling.
- Understand the customer's unique individual needs and address them.
- Administrative duties as required
Qualifications:
- Bachelor's Degree.
- A post graduate training in Customer Service Management is a plus.
- 1-3 years’ experience in Customer Service Management.
Additional Preferred Skills and Abilities
- Great communication skills
- A pleasant attitude
- Great negotiation skills
- Ability to work as a team
- Understanding of agile development
- Comfortable working in a fast-paced, dynamic environment with distributed global teams
- Highly results - oriented
- Openness to feedback, improving and iterating
- Energy, enthusiasm and flair to work hard and achieve ambitious targets
Additional Benefits/Perks
- Company Phone and Laptop
- Health Insurance
- Transportation Allowance
- Airtime and Internet Bundle Allowance