Bike Club is looking for a Salesforce Administrator to take ownership of everything the company does using Salesforce. This role will sit within the Tech Team and will require working closely with project managers and engineers to help scope and implement new features to improve our config.
Our entire Salesforce config has been built from scratch in-house and we do not rely on any external companies to help us maintain it. This gives us huge flexibility and allows us to react to company needs very quickly. We are looking for somebody who finds this an exciting way to work.
Part of this role will also involve supporting the Customer Services team with any help and support they need in carrying out their Salesforce activities, including training new staff and writing documentation.
Salesforce is a huge part of Bike Club's technical stack with every process and every team in the company touching it - in one way or another - on a daily basis. It's vital that we keep on top of configuration to ensure that it stay efficient and that processes are current. The Salesforce Administrator will play an important role in achieving this.
We are looking for somebody who already lives and breathes Salesforce but is also excited about pushing their knowledge forward constantly by taking new Salesforce trainings and keeping on top of the Salesforce scene.
Responsibilities
- Manage day to day ‘build’ and ‘health’ of our Salesforce account.
- Set up required objects and fields.
- Create and maintain flows.
- Be in-house support person for all Salesforce issues (processes, access, accounts, layouts, errors etc).
- Manage add-ons/apps, ensuring no hindrance to health of system.
- Train staff on how to use Salesforce.
- Be part of the implementation team.
- Work closely with Customer Services to ensure data is accessible quickly and efficiently and to provide support to agents.
- Work with Tech Team on strategies to improve config.
- Work with QA to identify issues.
- Be part of Tech process to implement new Salesforce functionality.
Experience
- Experience working with complex Salesforce configurations.
- Deep understanding of Salesforce objects, fields, flows, validation and reporting.
- Experience of using Service Cloud features and managing configuration (including Email-to-Case, Embedded chat, queues, permissions, Omni Channel, Supervisor tools.)
- Experience working closely with an Engineering Team regarding Salesforce functionality and processes.
- Real-world experience of managing day-to-day Salesforce tasks in a busy environment.
- Experience working closely with a Customer Services team.