Role: Client Director
Location: Hybrid (London Office, when it comes to flexibility we're happy to understand what this means to you)
Salary: Competitive + OTE of upto £90,000, plus share options
About us
Bolt Insight is the first real-time digital market research platform driven by people’s unique behaviours and interests. We are on a mission to unite our clients with their consumers through pioneering solutions and technology to maximise human insights and innovate! We are at a really exciting point in our growth, offering a brand new service to clients that is unrivalled by any other company – Bolt Chat AI!
The role
Are you ready to take your career to the next level? Do you have the drive and expertise to forge lasting client partnerships while making meaningful impact? If so, you will find your place at Bolt Insight, we’re looking for a Client Director to lead the charge in fostering and expanding our client relationships.
You’ll be the linchpin in nurturing our existing key clients and winning over new ones. Your profound sector knowledge will fuel consultative solutions that spark innovation and create unmatched value propositions for our clients. You’ll work closely with our research team to craft proposals that deliver high value results, commercial success, and loyalty from our clients.
Responsibilities
- Client Relationship Management – develop and maintain relationships, understanding unique needs, challenges and opportunities.
- Strategic planning – turning client pain points into long-term goals and initiatives, finding avenues for sideselling and expanding our service.
- Team Leadership – inspiring our Business Develop Squad by mentoring and guiding their own development towards the company goals.
- Customer Satisfaction – monitoring satisfaction and ensuring concerns are addressed promptly and professionally
- Contract management – overseeing negotiations, ensuring we care competitive in the market, but also managing a steady flow of projects for the Research Team.
- Market Insights – Knowing and updated on industry trends and developments, keep up recommendations to transform the business.
The core skills we are looking for are as follows, with bonus points on offer to help you really stand out from the pack:
Essential
- 7+ years’ experience in Market Research, business development and/or sales roles
- Strong commercial acumen
- In-depth knowledge of Market Research and Innovation
- A thriving network in the consultancy, FMCG and agency sectors
- Exceptional negotiation skills and proven track record of closing deals
- Creative, high energy and proactive mindset
- Meticulous attention to detail
- Excellent verbal and written communication skills
- A talent for building robust internal and external relationships
- A true team player who thrives on collaboration.
Bonus points
- B2B Insights and/or SaaS experience
- A passion for start-up life
- Entrepreneurial experience
What you can expect
Bolt Insight is a maturing, ambitious and progressive start-up. We are a diverse team with a strong work ethic and plenty of hunger to win..
Our clients love our innovative solutions and approach and the support that they receive across our whole team, which makes working here very rewarding.
We support our people we best we can by creating community, offering flexibility and plenty of opportunity for you to explore your own ideas and take on more responsibility that you might in larger company – all this, makes Bolt Insight a pretty awesome place to be.
We have offices but offer remote working too and keep an open mind about how our people can combine their work and life, with a focus on contribution.
Why work for Bolt Insight?
Your work will make a huge impact and your voice will be heard. Besides your salary, this is what’s in it for Boltee’s:
- Hybrid working, also the opportunity to work in a nomadic way – we’re open, just talk to us about your dreams!
- A flexible working environment (talk to us about what this looks like for you)
- Stock Options
- Private Medical Insurance through Vitality from day 1
- Pension
- Business referral bonus
- Employee referral bonus
- Getting together as a team, virtually (to combine the global gang), or locally!
- In-house recognition awards to celebrate our ‘lightening bolts’’
We’re looking for somebody with initiative who can see both the business and their own growth path. It is a great time to join our team, so what are you waiting for…if all that sounds like a good fit then we can’t wait to hear from you.
Please email your CV with a covering note to hr@boltinsight.com, just tell us why you are a perfect fit for this role.