Call Center Representative at Bright Bridge Group

We are currently seeking motivated and enthusiastic individuals to join our team as Call Center Representatives.

As a Call Center Representative, you will be the first point of contact for customers reaching out to us. This role involves handling inbound and outbound calls, addressing customer inquiries, and providing support related to our products and services. Your exceptional communication skills and problem-solving abilities will play a vital role in creating positive customer experiences.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries professionally and courteously.
• Assist customers with product information, order status, and account inquiries.
• Address and resolve customer complaints or concerns with empathy and efficiency.
• Collaborate with team members and departments to resolve complex issues.
• Stay up-to-date on product knowledge, promotions, and company policies to provide accurate information.
• Meet individual and team performance metrics, including call handling time and customer satisfaction scores.
• Perform follow-ups on customer inquiries and ensure issues are resolved satisfactorily.

Qualifications:

• Strong verbal communication skills and an engaging phone presence.
• Excellent listening skills and the ability to empathise with customers.
• Strong problem-solving skills and a detail-oriented mindset.
• Ability to work independently and collaboratively in a team environment.