Call Center Specialist at Bright Bridge Group

We are looking for a motivated and skilled Call Center Specialist who is passionate about providing exceptional customer service.

The Call Center Specialist will be responsible for managing inbound calls, assisting customers with their inquiries, and ensuring that their needs are met effectively and efficiently. This role requires strong communication skills, problem-solving abilities, and a customer-centric mindset.

Key Responsibilities:

• Answer incoming calls promptly and professionally, assisting customers with inquiries or concerns.
• Provide accurate information regarding products, services, and policies to help customers make informed decisions.
• Resolve customer issues, complaints, and inquiries in a timely and efficient manner.
• Document customer interactions and maintain accurate records in the system.
• Process orders, refunds, and exchanges as needed, ensuring compliance with company policies.
• Collaborate with team members and other departments to facilitate the resolution of complex issues.
• Stay informed about new products and promotions to provide customers with the most up-to-date information.
• Gather customer feedback and provide insights to help improve service quality and processes.

Qualifications:

• Exceptional verbal communication skills and an articulate phone presence.
• Strong problem-solving skills and the ability to handle challenging situations with grace.
• Excellent organisational skills with a strong attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.