Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a timely and professional manner.
- Resolve customer issues and provide accurate information regarding products and services.
- Maintain a high level of customer satisfaction by providing exceptional service.
- Update customer records and manage data entry tasks.
- Collaborate with team members and other departments to resolve complex issues.
- Meet or exceed performance targets and quality standards.
Requirement
- Proven experience in a customer service or call centre role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively.
- Proficiency in computer applications and data entry.
- A positive and professional attitude with a commitment to providing outstanding customer service.