Inbound Call Centre Representative at Bright Bridge Group

We are seeking a motivated and customer-focused Call Centre Representative to join our team. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing information about our products and services. This role requires excellent communication skills, a friendly attitude, and the ability to handle a high volume of calls in a fast-paced environment.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries in a timely and professional manner.
• Resolve customer issues and provide accurate information regarding products and services.
• Maintain a high level of customer satisfaction by providing exceptional service.
• Update customer records and manage data entry tasks.
• Collaborate with team members and other departments to resolve complex issues.
• Meet or exceed performance targets and quality standards.

Requirements:

• Proven experience in a customer service or call centre role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Proficiency in computer applications and data entry.
• A positive and professional attitude with a commitment to providing outstanding customer service.