Client Relations Manager at Burst Consulting LTD

We are currently seeking a proactive and experienced Client Relations Manager to join our dynamic team.

The Client Relations Manager will be responsible for developing and maintaining strong relationships with our clients, ensuring their needs are met, and that they receive a high level of service. The ideal candidate will have excellent interpersonal skills, a strategic mindset, and the ability to resolve issues effectively.

Key Responsibilities:

• Act as the primary point of contact for assigned clients, addressing their needs and ensuring satisfaction.
• Develop and implement client relationship strategies to enhance client retention and service delivery.
• Monitor client accounts, providing regular updates and reports on account performance and satisfaction.
• Collaborate with internal teams to deliver tailored solutions that meet client objectives.
• Proactively identify opportunities for upselling and cross-selling additional services or products.
• Conduct regular check-ins with clients to gather feedback, assess satisfaction, and address concerns.
• Organise and facilitate client meetings, presentations, and discussions to enhance engagement and relationships.
• Analyse client feedback and market trends to recommend enhancements to services and processes.

Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 3-5 years of experience in client relations, account management, or a similar role.
• Strong understanding of customer relationship management (CRM) software and tools.
• Exceptional communication, listening, and interpersonal skills.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.
• Strong problem-solving skills and a proactive approach to addressing client needs.
• Ability to work both independently and collaboratively within a team.