Inbound Call Center Representative at Channel Partners Group

We are seeking a friendly, professional, and customer-focused Inbound Call Center Representative to join our team! As an Inbound Call Center Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our customers via phone and email. You will be the face of our company, and your excellent communication skills will make a significant impact on our customers' experiences.

Responsibilities:

• Answer inbound calls and respond to customer inquiries in a timely and professional manner
• Resolve customer issues and concerns in a fair and efficient manner
• Provide product information, demonstrations, and sales pitches as needed
• Take accurate notes and update customer records as necessary
• Collaborate with internal teams to resolve complex customer issues
• Meet or exceed performance metrics, including call volume, handle time, and first call resolution
• Maintain a positive and professional attitude, even in high-pressure situations
• Participate in training sessions and coaching sessions to improve skills and knowledge

Requirements:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving skills and attention to detail
• Basic computer skills, including proficiency in CRM software