Jobs at Channel Partners Group

Location

Philadelphia, United States

Salary

$42 - $44 /year

Job Type

Full-time

Date Posted

August 4th, 2024

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Jobs at Channel Partners Group

Inbound Customer Service Executive at Channel Partners Group

Location

Philadelphia, United States

Salary

$42 - $44 /year

Job Type

Full-time

Date Posted

August 4th, 2024

View All Jobs

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We are looking for proactive and customer-focused individuals to join our team as Inbound Customer Service Executives. If you have a passion for helping others and want to be part of an innovative team, we’d love to hear from you!

 

As an Inbound Customer Service Executive, you will serve as a key point of contact for customers, assisting them with inquiries and providing top-notch support. Your primary goal will be to ensure that every customer interaction is handled with professionalism, empathy, and efficiency.

 

Key Responsibilities:

  • Answer incoming customer calls and assist with inquiries related to products, services, and account management.
  • Provide detailed information and guidance to customers, ensuring clarity and satisfaction.
  • Resolve customer issues promptly and effectively, using problem-solving skills and resources at your disposal.
  • Process orders, handle billing questions, and update customer records accurately in our systems.
  • Maintain a thorough understanding of company products and services to provide accurate information.
  • Document customer interactions and feedback to identify trends and areas for improvement.
  • Collaborate with team members and other departments to enhance the overall customer experience.

Qualifications:

  • Bachelor's degree or equivalent experience is preferred.
  • Exceptional verbal communication skills with a clear and friendly voice.
  • Strong listening and analytical skills to understand customer needs and issues.
  • Proficiency in using computer systems, including customer relationship management (CRM) software.
  • Ability to multitask, remain calm under pressure, and manage time effectively.
  • A commitment to providing outstanding service and creating a positive customer experience.

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