Inbound Customer Service Representative at Channel Partners Group

We are currently seeking enthusiastic individuals to join our team as Inbound Customer Service Representatives.

As an Inbound Customer Service Representative, you will be the first point of contact for our customers, assisting them with their inquiries, providing product knowledge, and resolving issues. Your role is vital in ensuring customer satisfaction and building strong relationships with our clients.

Key Responsibilities:

• Answer incoming calls from customers and address their inquiries professionally and efficiently.
• Provide accurate information about products and services to help customers make informed decisions.
• Assist with order processing, billing inquiries, and account management.
• Resolve customer complaints and issues, escalating to management when necessary.
• Document customer interactions and maintain accurate records in our system.
• Collaborate with team members to continuously improve service delivery.
• Participate in training and development initiatives to enhance product knowledge and customer service skills.

Qualifications:

• Previous experience in customer service or call center is preferred but not required.
• Excellent verbal communication skills and a friendly, positive attitude.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in computer systems and experience with customer relationship management (CRM) software.
• Ability to handle high call volumes and maintain composure under pressure.
• A genuine desire to help customers and improve their experience.