Inbound Customer Service Representative at Channel Partners Group

We are currently looking for an Inbound Customer Service Representative to join our dynamic team. In this role, you will be responsible for handling incoming customer inquiries, resolving issues, and providing information about our products and services. Your goal will be to ensure customer satisfaction and build lasting relationships with our clients.

Key Responsibilities:

• Answer high volumes of inbound calls with professionalism and enthusiasm.
• Provide accurate information regarding products, services, and promotions.
• Assist customers with their inquiries, including order processing, billing questions, and technical support.
• Resolve customer complaints and issues with a focus on first-call resolution.
• Maintain detailed records of customer interactions and transactions in our CRM system.
• Collaborate with team members to share insights and improve service processes.

Qualifications:

• Previous experience in customer service or a call center environment preferred.
• Strong verbal communication skills with a friendly and professional demeanor.
• Excellent problem-solving abilities and a commitment to providing exceptional customer support.
• Proficiency in using computers and navigating multiple applications simultaneously.