Hybrid working - Office and remote!
We are Circus Street.
At Circus Street, we partner with global businesses to help people learn better and work smarter. We’ve transformed digital skills training by making it interactive, effective and informed by up-to-the-minute expertise. Our mission is to create a common digital business language.
Our vision is to modernize education, making it relevant in a world of continuous change.
We make it happen by focusing on two things:
- Our People - Be authentically you at Circus Street. We hold great pride in the diversity of our people and have an environment that is based on trust, inclusivity, personalized wellness and connection that encourages us all to flourish and be our brilliant selves. We are proud to have built an award-winning team from all backgrounds who possess the talent, energy and empathy to bring our vision to life. Hear from our people!
- Our Customers - Getting to know our Customer’s business and crafting a learning journey that achieves their goals, delivers the goods, and cements the learning. We work with more than 200 ‘Fortune 500’ brands around the world, with populations ranging from 1,000-100,000+ users.
Job Purpose
The role of the Head of Content will oversee and manage the standard of the lesson content created by the Content team at Circus Street. The role will ensure we maintain our high standards of learner engagement by maintaining the tone of voice and style and ensuring this is standardised. They are responsible for designing and delivering a style guide, and managing the commissioning editor, content editors and producers to ensure that standard is maintained and optimised across the entire content creation process. They will also be responsible for ensuring there’s a robust review and update process to maintain the quality of content. Finally, they will work closely with the commercial and sales team to collect and analyse lesson feedback to ensure high standards are maintained.
A Day In The Life
Curriculum and content
- Maintain a curriculum plan which delivers immediate value for our target enterprise clients
- Collaborate with the R&D teams and sales teams to identify how we can continue to prove the value of our content and the impact that it delivers
- Collaborate with the production team to align processes in order to deliver efficiencies and new ways of working across the departments to allow us to scale
Data and insight
- Explore and action feedback from our key clients
- Monitor and oversee learner data alongside the R&D team and use to continually improve the product
- Continually assess the competitive landscape
- Ensure continual delivery of lessons by the content team as per the curriculum plan
- Continue to quality control the content and faculty
Leadership and People Management
- Provide leadership and people management to the Content team including regular feedback, coaching and career development
- Work with the broader Circus Street Leadership team to drive joint business and people initiatives across the business
- Act as a mentor and coach to more junior members of the team promoting excellence in all we do
- Recommend and share new, innovative ways to further develop the skills, capabilities and output of the team
- Lead, live and demonstrate the CS values
You’re good at
- Line management - proven experience in a Senior Content position
- People management and identifying skills that need developing across a team of Editors, Writers and Producers
- Managing processes to ensure high quality content is delivered
- Competent experience working with a content management system and monitoring completion rates, ratings and reviews
- Driving innovation by developing new ideas and processes and iterating existing ones
- Collaborating and working across the business to ensure we’re delivering the best content and overall product that our clients and learners need
Sounds great doesn’t it?
As part of your employment package with us, we’ll give you access to a huge number of benefits and a wellbeing toolkit that reflects the everyday challenges you may come across, to help support you in all aspects of life, whatever it may bring.
Here is a sneaky peek into the kind of benefits you can expect when joining Circus Street…
Mind and Body
Circus Street takes a whole person approach to wellbeing, what this means for you is private health insurance from day one, CBT and Nutritional Therapy as an example - none of this ‘waiting to pass probation nonsense’...
Down Time
We believe rest is super important that’s why you’ll get 30 days leave to use as you wish, plus bank holidays, a Duvet Day, and a 4pm finish on Fridays, as well as working from home 3 days a week.
Let’s talk Money
We offer a fair and competitive package for everyone including pension offering, Cycle to Work tax savings and thousands of retail discounts not to mention all the free wellness and social events.
Personal Growth
Learning is ‘our thing’, it’s what we do. Our people love to develop themselves personally and professionally. As well as an excellent management training programme and ambitious goals for each individual, we give everyone 6 personal development days to upskill creatively or professionally and 6 volunteering days to give back to causes closest to your heart, as well as group fundraising events.
The Fun Stuff
We deliver big things for our clients and solve important challenges everyday, and we have fun along the way. We’re a really sociable bunch and we love to spend time together. You’ll find us getting together for crafting, games nights, herbal workshops, pottery and maybe even a spa night! Not your thing? You’ll find us in the pub too.
We’re also proud to be recognised in 2021 as one of London’s ‘Top 50 Mid Sized Companies to work for. Get in touch to find out more.