Call Center Representative at Consider Posh Pro

Job Title: Call Center Representative

Job Type: Full-Time

Location: Orlando, FL

Department: Customer Service

Reports To: Call Center Manager

Job Overview

We are seeking a highly motivated and customer-oriented Call Center Representative to join our dynamic team. The successful candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, providing product and service information, and resolving customer issues efficiently and courteously. The ideal candidate will have excellent communication skills, a friendly and empathetic demeanor, and the ability to work in a fast-paced environment.

Key Responsibilities

• Customer Interaction: Handle inbound and outbound calls promptly and professionally.
• Issue Resolution: Resolve customer complaints and issues effectively and efficiently, ensuring customer satisfaction.
• Problem Solving: Identify and escalate priority issues to the appropriate departments.
• Follow-Up: Conduct follow-up calls as necessary to ensure customer issues are resolved to their satisfaction.
• Team Collaboration: Work collaboratively with team members and other departments to ensure a seamless customer experience.
• Adherence to Protocols: Follow company policies and procedures in all interactions.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Ability to handle stressful situations with professionalism.
• Proficiency in using computers and CRM software.
• Ability to multitask and manage time effectively.