Call Center Agent at Consulting Advantage Ltd

We are seeking dedicated Call Center Agents to join our dynamic team. If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you!

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries with professionalism and courtesy.
• Provide clear information about our products and services, addressing customer concerns effectively.
• Maintain detailed records of customer interactions and transactions.
• Troubleshoot and resolve customer issues in a timely manner.
• Collaborate with team members and other departments to enhance customer satisfaction.
• Stay updated on product knowledge and company policies.
• Meet and exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.

Qualifications:

• Previous experience in a call center or customer service role is a plus.
• Excellent verbal communication skills with a friendly and positive demeanor.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work effectively in a team and independently.
• Familiarity with CRM systems and Microsoft Office Suite is an advantage.