Call Center Specialist at Consulting Advantage Ltd

We are currently seeking enthusiastic and motivated Call Center Specialists to join our team and help us achieve our mission.

As a Call Center Specialist, you will be the first point of contact for our customers. You will handle inquiries, provide product information, resolve issues, and ensure customer satisfaction. If you have a passion for helping others and enjoy working in a fast-paced environment, we want to hear from you!

Key Responsibilities:

• Answer inbound calls and place outbound calls to customers and clients in a professional and courteous manner.
• Provide accurate information regarding our products and services, and assist with customer inquiries and complaints.
• Process orders, returns, and exchanges while ensuring a smooth customer experience.
• Maintain detailed records of customer interactions and transactions in our CRM system.
• Collaborate with other team members and departments to resolve customer issues effectively.
• Identify opportunities for improving customer service and share feedback with management.
• Stay updated on product knowledge and company policies to provide informed support.

Qualifications:

• Previous experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficient in using computers and customer service software.
• Ability to multitask and manage time effectively in a fast-paced environment.