Customer Support Associate at Consulting Advantage Ltd

We are looking for passionate and proactive Customer Support Associate  to join our team and help us deliver outstanding service to our valued clients.

As a Customer Support Associate, you will be the heartbeat of our customer engagement efforts. You will assist customers with inquiries, resolve issues, and provide product information in a friendly and efficient manner. If you thrive in a supportive, fast-paced environment and have a knack for problem-solving, this role may be perfect for you!

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about our products and services, ensuring customers make informed decisions.
• Diagnose and resolve customer issues, guiding them through solutions step by step.
• Maintain detailed records of customer interactions in our CRM system and update account information as needed.
• Collaborate with other departments to ensure a seamless customer experience and address any escalated issues.
• Identify trends in customer inquiries and suggest improvements to enhance service delivery.
• Participate in training sessions to stay updated on products, services, and best practices.

Qualifications:

• Previous customer service or support experience is a plus.
• Outstanding verbal and written communication skills.
• Strong problem-solving abilities and a commitment to customer satisfaction.
• Proficient in using computers and familiar with customer support software (CRM systems).
• Ability to work well under pressure and manage multiple tasks effectively.