Jobs at Consulting Advantage Ltd

Location

Denver, United States

Salary

$44 - $46 /year

Job Type

Full-time

Date Posted

August 16th, 2024

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Jobs at Consulting Advantage Ltd

Customer Support Associate at Consulting Advantage Ltd

Location

Denver, United States

Salary

$44 - $46 /year

Job Type

Full-time

Date Posted

August 16th, 2024

View All Jobs

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We are looking for passionate and proactive Customer Support Associate  to join our team and help us deliver outstanding service to our valued clients.

 

As a Customer Support Associate, you will be the heartbeat of our customer engagement efforts. You will assist customers with inquiries, resolve issues, and provide product information in a friendly and efficient manner. If you thrive in a supportive, fast-paced environment and have a knack for problem-solving, this role may be perfect for you!

 

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Provide accurate information about our products and services, ensuring customers make informed decisions.
  • Diagnose and resolve customer issues, guiding them through solutions step by step.
  • Maintain detailed records of customer interactions in our CRM system and update account information as needed.
  • Collaborate with other departments to ensure a seamless customer experience and address any escalated issues.
  • Identify trends in customer inquiries and suggest improvements to enhance service delivery.
  • Participate in training sessions to stay updated on products, services, and best practices.

Qualifications:

  • Previous customer service or support experience is a plus.
  • Outstanding verbal and written communication skills.
  • Strong problem-solving abilities and a commitment to customer satisfaction.
  • Proficient in using computers and familiar with customer support software (CRM systems).
  • Ability to work well under pressure and manage multiple tasks effectively.

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