Industry: Pet Aftercare
Territory: Tennessee
This is a work from home opportunity but will require incumbent to be based in the state of TN, preferably Nashville.
The Company is North America's leading provider of pet aftercare services to veterinary clinics and pet parents.
The company services is committed to exceed our customers’ expectations striving to provide unparalleled service and peace of mind by providing RESPECTFUL and ethical pet aftercare, treating each pet in our care with the utmost DIGNITY, as if it were our own. Each of our Team Members live these values every day and through this commitment we are confident we can exceed expectations. We lead by example as a responsible, caring, and sustainable company making a difference in the communities we serve.
Core Values:
Business Development Manager Position Description
Reports to: Regional Vice President Sales
Summary:
The Business Development Manager (BDM) is a member of the Gateway Sales Team and is primarily responsible for acquiring new business within an assigned territory. The Business Development Manager is responsible for planning and administration, monitoring, and optimizing the revenue potential of their territory. The Business Development Manager will work with staff from various departments to increase sales opportunities and maximize revenue.
The role will be responsible for providing prompt, courteous and knowledgeable service to clients and customers.
He or she is expected to meet and exceed personal sales objectives by pursuing meetings with current and
prospective customers. The Business Development Manager will also work with sales channels to raise awareness
of company offerings and initiate new business ventures in order to increase market share and meet fiscal goals.
HOW YOU WILL MAKE AN IMPACT/KEY RESPONSIBILITIES:
Customer Service Responsibilities:
WHAT YOU NEED TO SUCCEED:
Post-secondary education, with a major in business or sales and marketing is preferred but not required.
Minimum of three (3) years of account management experience.
Proven account management skills required in order to create, maintain, and enhance customer relationships.
Previous industry experience, including an understanding of veterinarian clinics or the vet industry.
Experience with the Microsoft Office suite of products, and strong internet skills.
Must be comfortable working towards Key Performance Indicators (KPI’s).
Has a good understanding of what it takes to maintain and develop the most productive client relationships.
Must be results-oriented with a sense of urgency and motivated for success.
Strong listening and questioning skills.
Must have a clean driver’s record and access to a vehicle.
WHAT MORE YOU NEED TO SUCCEED:
Communication Skills
Oral Communication: Effectively expresses self in one-on-one and group situations and presentations.
Written Communication: Effectively expresses ideas through a variety of written communications (e-mails,
reports, memos, etc.), demonstrating strong writing skills.
Listening: Demonstrates attentiveness and the ability to understand the oral communications of others
through active listening skills.
Personal Motivation
Initiative: Self-starter who exhibits initiative and internal motivation to achieve goals, including those beyond
standard expectations.
Integrity: Maintains social, ethical, and organizational norms.
Energy: Maintains a high level of activity and exhibits stamina, alertness, and sense of urgency.
Stress Management: Handle all situations (e.g. time pressure, deadlines, task difficult) with dignity and poise.
Commitment: Demonstrates commitment to perform above and beyond the essential functions of the job.
Enthusiasm: Demonstrates an open mind and positive attitude, while affecting others in a positive way.
Displays enthusiasm and treats all prospects with respect.
Organization: Schedules and plans daily activities through proper time management and allocation of
resources.
Tenacity: Stay with a sales plan until the objective is achieved or is no longer reasonably obtainable.
Resilience: Handle disappointment and rejection while staying effective.
Independence: Must be able to work independently, think before acting and make sound judgments.
Development: Constantly works on self-improvement through continuous learning. Analyzes personal
performance and learns from mistakes. Reacts positively to evaluations, appraisals, and feedback, and works
to improve development objectives. Stays current on sales techniques used by professional salespeople.
Reads and studies available literature on professional selling.
Interpersonal Skills
Teamwork: Works well in a team environment, always willing to assist other partners. Reacts positively to
evaluations, appraisals and feedback, while working to develop and improve as a professional. Follows
written and verbal instructions.
Sensitivity and Empathy: Takes into consideration the feelings and needs of others in plans and actions.
Organization: Schedules and plans daily activities by utilizing proper time management and allocation of
resources.
Persuasion: Gains agreement and acceptance of ideas, plans, activities, and recommendations.
Reliability: Can absolutely be counted on to meet deadlines, carry out tasks, and keep commitments. Works
independently and with minimal oversight or supervision.
Impact: Creates a good first impression, commands attention and respect, and shows an air of confidence.
Portrays an approachable image, acts in a friendly manner with people and put them at ease.
Resilience: Handle disappointment and rejection, while staying effective.
Judgment: Utilizes sound decision-making ability based on the policies and procedures of the organization.
Fact Finding: Effectively gathers information for decision-making through questioning and active listening.
Decisiveness: Ready to make decisions, render judgments, and take action.
Creativity: Generates and recognizes imaginative, creative solutions.
Appearance: Displays professionalism in appearance and mannerisms at all times. Sales tools and personal
grooming are always neat, clean, and fresh-looking. Automobile is kept neat, clean, and in good repair.
Physical Requirements:
Mobility to drive a motor vehicle throughout the day for business needs.
Ability to sit for up to eight (8) hours per day.
Ability to walk in the course of business up to four (4) hours per day.
Ability to operate a personal computer.
Ability to talk regularly over the phone with customers and co-workers up to eight (8) hours per day.
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