*** NOTE : No visa sponsorships supported
The BT Consultant sits within Company’s Business Transformation and Automation team, supporting all functional areas to assess and identify optimization opportunities through reengineering, digitization, and automation. This role is the key driver of analysis and recommendations for process optimization, identification of use cases for automation, and achievement of the Business Transformation goals.
Responsibilities:
- Initiate, scope, and manage the delivery of projects for identified process improvements using Lean Six Sigma methodologies
- Drive alignment on automation opportunity estimates, complexity, and priority.
- Collaborate with Leadership, identify stakeholders and interview staff at all levels of the organization.
- Data gathering and analysis – financial and non-financial; qualitative and quantitative
- Leads the analysis and preparation of recommendations that will drive greater productivity, reduce waste, or eliminate duplication.
- Work with operational team members to understand processes, root causes, and outcomes.
- Partner with business leaders to maintain ongoing communication regarding improvement opportunities and help them plan and execute on their roadmaps.
- Managing medium to large size process improvement initiatives.
Qualifications:
- Requires a 4-year college degree in Math, Finance, Business, Computer Science, Software (Engineering, Management Information Systems. Advanced degree preferred.
- Certification as a Green/Black Belt or other Six Sigma methodology application
- Working knowledge of low code automation platforms such as Robotics Process Automation or Microsoft Power Platform (Experiencing building or testing automations is a plus)
- Proven track record of delivering change and transformation to an organization
- Experience developing the voice of the customer including measuring the customer experience
- Insurance domain expertise is a plus
- Strong analytical ability and experience
- Excellent communication and customer service skills with the ability to focus on the details and to communicate effectively to both technical and non-technical teams
- Comfortable operating in a high-visibility role
- Knowledge in the usage of Tableau, Visio, Excel, Minitab, Automation Anywhere, Power Automate, SQL
Employee Benefits:
We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Company’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.