*** No visa sponsorships supported ***
JOB DESCRIPTION
We are seeking a goal-oriented and strategic-thinking person to join us as Credential Director to overseeing a payer services program. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Payer Services Credentialing Directors in this role get to:
- Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
- Ensure success: Coordinate with the implementation team for new account roll-outs
- Build the company: Seek, develop, and maintain relationships with clients; sustain and grow business partnerships by offering proactive solutions
- Manage the workforce: Project and oversee staffing
- Define Company’s reputation: Effectively deal with client complaints and issues
MUST-HAVES:
- MUST have credentialing leadership experience on the payer side of the business
- Prior/current BPO/contact enter experience in the healthcare industry (payer side)
- Client Management – Optimal client engagement and maintain good CSAT levels
- People Management – Control attrition & absenteeism and maintain good ESAT levels
- Forecasting – Forecast inventory levels and ensure effective staffing in place to meet the deliverables as well as P&L responsibility
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