Job Description :
About the Company : Westarted 33 years ago with the objective of “Helping out clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results”. That strategic mission has remained unchanged. Today, we are a digital transformation company and our product is exceptional experiences. Experience to our clients, their customers, their employees and our employees. We combine the front-end customer focused services with optimized back-end processes in an integrated manner along the entire journey map of the customer. This holistic view of our clients’ customers powered with our deep domain knowledge, design thinking, and advanced analytics driven business insights allows us to work exceptionally well with our clients through their digital transformation journey.
We have built customer-experience and process focused, with deep understanding of the role of technology and automation. For our clients therefore, we can holistically address the tactical and psychological aspects of digital transformation change. That is what makes us different and why clients stay with us for decades where, in many cases, we are single sourced. Today, over 60% of our revenues come from clients who have had 11+ years of relationship with us. And 56% of our revenues come from Fortune-500 clients, 40% from Fortune-50. The measurable results we deliver are totally aligned to clients’ business objectives. We help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market and efficiently enter new markets. 61% of our business is outcome based: ensuring we make money only when the client does.
On our digital backbone spans 19 countries around the world across 61 delivery centers. We process over 43 million transactions a month for more roughly 70 clients, each a global leader in their industry. We are a team of 40,000 global professionals, operationally effective and culturally meshed.
We have been helping clients across our focused industries, including Banking, Financial Services & Insurance, Healthcare, Retail, Telecommunications, Technology & Hi-Tech, as well as Travel, Hospitality & Logistics, achieve greater agility through transformed and automated customer experiences and re-imagine the manner in which services are delivered.
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