*** No visa sponsorships supported ***
Please note this is an hourly role (18-21 per hour) and would be eligible for overtime.
JOB DESCRIPTION
We are seeking a reliable and technical person to join us as an IT Specialist. We are a group of hard-working and energetic individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
IT Specialists in this role get to:
- Oversees world-class customer support and service delivery: Regarding the maintenance and repair and deployment of desktops, laptops, applications, and mobile devices to remote and onsite users.
- Enable the workforce: Support and maintain technology and security infrastructures; Maintain, analyze, troubleshoot, repair, deploy, pack and ship desktop and laptop computer systems to onsite and remote users; configure, support, deploy and ship computer peripherals and various mobile devices (phones and tablets) running Android, Apple and Microsoft operating systems
- Help others: Use the guidance of company policy, information security, IT department leadership and professional experience to creatively deliver support and solutions to our user base, while providing a positive customer experience
- Support the team: Assist SMEs, Technical Communications Office, and functional IT groups in the build out, support, critical incidents, and ramps of Service Delivery programs onsite and remote.
- Improve the company: Work alongside Service Delivery, and other IT team members, to move/add/change service delivery programs; Make recommendations to enhance processes and boost ease and efficiency
Must-Haves:
- Familiarity with Imaging desktop and laptop systems, SCCM, GPO and various network troubleshooting tools
- One to two years of experience in supporting corporate technology infrastructure
- Ability to work 2nd or 3rd shifts and to work ONSITE at one of our Rochester offices, or travel between (Pittsford or Henrietta locations)
- A+ and/or Net+ Certifications, and/or relevant certifications preferred
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