Job Description
Responsible for managing day-to-day operations including pre-registrations/verifications, registrations, reservations, financial counseling, and/or collection of third party and private receivables.
Desired Skill Set:
- Extensive leadership experience working in a large acute care hospital business office setting preferred
- Extensive background/experience with insurance verification
- Experience working International Financial Clearance highly preferred
- Experience with managing Transplant (Lung, Heart, Kidney, Liver, etc.) financial clearance a plus
- Must have strong and effective communication skills
- Must have strong business acumen
- Ability to lead in a fast pace environment
- Heavy multi-tasking skills
- Ability to mentor and groom staff
Minimum Qualifications:
- Education: Bachelors Degree in Business, Finance, Accounting or Economics or commensurate experience preferred
- Licenses/Certifications: (None)
Experience / Knowledge / Skills:
- Five (5) to seven (7) years of hospital/healthcare business office or financial management experience
- Demonstrated computer skills with the Microsoft Office Suite of products (Excel, Access, Word, PowerPoint)
- Effective oral and written communication skills
- Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of “we advance health” through innovation, accountability, empowerment, collaboration, compassion and results .
Principal Accountabilities:
- Develops a working knowledge of the patient population and physician relationships; builds business plans that meet the needs of our customers. Ensures operations are in line with the strategic business objectives of the facility.
- Evaluates the performance level of the unit and individuals. Defines performance expectations, measurement tools and policy and processes. Supports the instruction of educational programs that promote staff competency.
- Evaluates and provides recommendations for the staffing levels required to perform the functions of the unit. Allocates work assignments in a manner that improves customer service levels, increases productivity and net revenue in the facility.
- Monitors quality improvement efforts and makes recommendations for change as necessary. Works with peers to improve workflow and departmental processes.
- Assists with the planning, development, and direction of capital expenditures, business objectives, departmental goals, and special projects.
- Manages expenses as defined by the department budget and monitors cost reports, making adjustments as necessary to reconcile variances.
- Leads in the preparation of departmental compliance with all regulatory requirements.
- Ensures safe care to patients, staff and visitors; adheres to all Hospital policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
- Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
- Other duties as assigned.
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