*** No visa sponsorships supported ***
JOB DESCRIPTION
The company is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Their cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes.
ABOUT THE OPPORTUNITY
Digital Architects are design focused and create software development engineering requirements at the solution, integration and component level.
ABOUT THE RESPONSIBILITIES
- Provides domain expertise and technical leadership across value stream.
- The successful candidate will be a recognized thought leader among consulting engineers within the engineering community.
- This role consults and partners with product, solution and engineering owners helping to orchestrate requirements for design of best in class agent assisted digital channel software ;
- oversees sub-system design, creates software technical requirements
- establishes software documentation requirements
- creates design tasks to ensure software meets specified performance, scalability and reliability requirements
- determines architecture design, logic design, and system simulation; defines the product/solution requirements for software development projects.
- Creates technical documentation for the software such as application integration and reference architecture drawings, solution summaries and service descriptions.
- Writes and grooms Jira stories in collaboration with business and other key contributors.
- Provides usability support to product teams, understands other disciplines and knows how they affect own discipline and visa versa.
- Viewed as a key contributor and thought leader for the digital value stream.
- Works on multiple initiatives simultaneously. Demonstrates understanding of the Digital value stream’s impact on company strategy.
ABOUT THE REQUIREMENTS
- Typically requires a Bachelor’s degree with at least 12+ years industry related experience. Enterprise Architecture training / certification such as TOGAF is strongly recommended.
- Experience in software design for agent assisted digital channels such as chat, social media, email using cloud technologies and / or an Avaya contact center background is highly preferred.
EXPERIENCE
12+ Years of Experience
EDUCATION
Bachelor degree or equivalent experience
Advance Degree preferred
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