*** No visa sponsorships supported
Bonus Description : $7,500 Sign On Bonus Available
JOB DESCRIPTION
- Supervises and manages the day-to-day operations and maintenance of the UP Health System – Marquette telecommunications infrastructure components ensuring that they are functional and meeting the requirements of the hospital.
- Monitor, troubleshoot and support an update the hospital and clinic IP phone systems
- Deploy IP phones and other endpoints associated with the hospital and clinic phone systems
- Support and troubleshoot hospital and clinic faxing
- Educate hospital and clinic users on the use of the various phone endpoint devices.
- Assist with user requests for phone system configuration changes (Moves/Adds/Changes/Deletes/Call Routing)
- Utilize the hospital service management ticketing system to track requests and ensure task completion in a timely manner
- Monitors and supports all hospital and clinic voice and data circuits to include voice/fax PRIs, SIP trunks, POTS lines and layer 2 and layer 3 data circuits that are necessary to support hospital operations.
- Create and update documentation of the hospital telecommunications infrastructure
- Collaborate with hospital teams to determine the appropriate solutions for hospital requirements
- Deploy, support and track hospital owned mobile phones and devices
- Deploy, support and track hospital owned pagers
- Install and support UPS power to telecommunications devices
- Manage installation of new data and voice cabling in hospital facilities
- Participates in project planning activities and meetings as needed
- Support cellular and 800Mhz radio antennas and signal boosting equipment within the hospital
- In collaboration with vendor, support the hospital-wide cable television network
Must-Haves:
- Bachelor's degree *Years of relevant experience may be substituted for required education.
- Minimum Work Experience 4 years related telecommunications experience
- Requires critical thinking skills, decisive judgement, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Nice-To-Haves
- 4 years experience supporting enterprise VOIP phone systems (ShoreTel/MiTel/Cisco/Avaya) including the configuration of hunt groups, auto-attendant, voice users and voice messaging (Preferred)
- 4 years of experience supporting L2 and L3 data and voice/fax circuits (PRI/SIP/POTS) (Preferred)
- 3 years of experience installing, terminating and testing structured cabling used for voice and data applications (Preferred)
- 2 years managing telecom vendor service and support agreements (Carriers/Services/Cabling/Equipment/Software) (Preferred)