Customer Care Representative - eClerx at Manila at eClerx

“We have 50 open positions for Customer Care Representative (CSR – Analyst Operations) in Manila.”

 If you are willing to answer calls from customers and resolve their queries, this job could be suitable for you.

Location – 6F, Aeon Center Bldg, Northgate Cyberzone, N Bridgeway, Muntinlupa, 1781 Metro Manila. 

Please send your application with contact details at careers.ph@eclerx.com 

We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. 

Responsibilities

• Answering incoming calls from customers in a professional and courteous manner.
• Listening actively to customers and asking probing questions to fully understand their needs and concerns.
• Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
• Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
• Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
• Meeting or exceeding individual and team sales targets. Upselling on every opportunity call.
• Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

• Bachelor's degree in any field is preferred, but not required.
• Excellent verbal and written communication skills in English.
• Previous experience in a customer service (or customer service with upselling) role in a call center environment
• Prior experience in a Cable/Broadband account is a plus, but not required
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to think on your feet.
• Comfortable working in a fast-paced environment.
• Flexibility to work in rotational shifts, including night shift, weekends, and holidays.
• Familiarity with basic computer skills and knowledge of CRM systems.
• Amenable to work 100% onsite in Alabang, Muntinlupa City

Job Types: Full-time, Permanent

Benefits:

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise

Schedule:

• Holidays
• Overtime
• Rotational shift
• Shift system

Supplemental Pay:

• 13th month salary
• Overtime pay