Customer Service Associate at Eximius Associates

Job Title: Customer Service Associate

Company: Eximius Associates

Location: Chicago, IL

About Us: Eximius Associates is a leading firm renowned for organising high-end corporate events, bespoke private functions, and industry-leading conferences. Based in Chicago, we are expanding into retail and are committed to delivering exceptional customer service and creating memorable shopping experiences. We are seeking a dedicated and personable Customer Service Associate to join our team.

Position Overview: As a Customer Service Associate at Eximius Associates, you will be the primary point of contact for our customers, providing support and assistance to ensure a positive shopping experience. The ideal candidate will be enthusiastic, empathetic, and capable of managing various customer interactions effectively.

Key Responsibilities:

• Greet and assist customers with a friendly and professional attitude.
• Address customer inquiries, concerns, and complaints promptly and courteously.
• Provide detailed information about products, services, and promotions.
• Handle transactions accurately and efficiently at the point of sale.
• Resolve customer issues and return requests, ensuring customer satisfaction.
• Assist with processing online and in-store orders, including handling returns and exchanges.
• Maintain a clean and organised customer service area.
• Support the team in achieving sales goals and delivering exceptional service.
• Follow all health and safety regulations and company policies to ensure a safe shopping environment.
• Collaborate with other departments to address and resolve customer concerns.

Qualifications:

• Previous experience in customer service or a similar role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks simultaneously and work efficiently under pressure.
• Positive attitude with a focus on delivering outstanding customer service.
• Proficiency in point-of-sale systems and basic computer applications.
• High school diploma or equivalent; additional qualifications in customer service or retail management are a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with a professional and supportive team.
• Career development and advancement opportunities.
• A vibrant and inclusive work environment in Chicago.

How to Apply: If you are a proactive and customer-focused individual with a passion for delivering excellent service, we would love to hear from you. Please send your CV and a cover letter outlining your relevant experience and why you are the ideal fit for this role.

Join us at Eximius Associates and play a key role in providing exceptional customer service and enhancing the shopping experience for our customers.

Eximius Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.