Warren, OH, United States
$45000 to $55000
Your mission is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
Duties and Responsibilities:
Provides information on in-force products to Agents and Employees.
Resolves with customers a wide variety of problems.
Maintains a log of incoming calls from customers and field personnel.
Follows up on telephone inquiries.
Completes specific projects relating to policies.
Understand the process for address and correspondent changes
Provide assistance with questions on SmartChoice, VIP and other products as they become available.
All other duties as assigned.
Education, Qualifications and Experience:
High School Diploma, or equivalent, required. Relevant Associates Degree highly preferred.
Minimum of 5 years relevant experience in high volume service environment.
Must have knowledge of Group Administration, Individual Administration and be familiar with basic claim processing.
Excellent judgment and problem solving skills.
Excellent telephone etiquette, excellent communication skills and handle customer complaints and problems in a timely and courteous manner.
Must be able to interpret Group and Annuity insurance contracts.
Strong follow through and organizational skills.
Adaptable to a quick pace with highly developed time management skills.
Possess strong people skills and highly service oriented.
Must be able to handle irate callers with skill.
Must work well in a multi-task, team-focused environment.
Personal Computer knowledge and Windows and Excel.