A little bit about Flanks
Flanks is a Barcelona-based fintech company focused on wealth management services. Its main product is a SaaS solution that helps financial advisors, family offices and other institutions to have a holistic view of their clients’ financial assets while using the latest scraping technology. We’re currently building the benchmark in the OpenWealth industry, and so far we managed to have compatibility with over 150 national and international banks and other financial entities.
We are pioneers in our market in Spain and are now rapidly expanding to other countries. We'll experience a lot of changes in the next few months: from the explosion of the amount of data we manage, new and very diverse clients, to the birth of new products on top of our platform. Thus, we are looking for a new member of the team to help us manage the onboarding of our new clients both robo-advisors (who consume our aggregated data via an API for their products) and more traditional players who prefer to consume our data via our platform or export capabilities.
Flanks’s values are:
- People first: To us, the most important thing is for “Flankers” to feel at ease, for them to get involved in a project and feel part of the team.
- Keep growing: Our team believes that people growing in lockstep with the company is essential, both personally and professionally.
- Think twice, act once: We like to think about all the possible consequences before taking any decision that could affect the team or our clients.
If you’re looking to grow professionally in a very fast-growing company with an exciting start-up culture, this is your opportunity!
About the role
You will be an Onboarding Specialist in our company focused on managing and leading the Onboarding of new clients. As a full member of the Customer Operations team, you will be a representative of the high level of service we give our clients, solving any problems they might have and linking up with other teams within the company when needed.
As responsible for the Onboarding process, your focus will be to ensure that our clients use our services to its fullest. Bringing in a consultative approach to understand their problems and ensure a fully customized experience setting up their accounts, while you gather their feedback to help us improve our product.
Things we'd love to see on you
- You are a nice person: Assholes and bigotry won’t be tolerated.
- Flanks is not a fully remote company. We like to share room and time together in our brand new office, so we expect you live in Barcelona City and/or close enough to work at the office twice/three times a week.
- Working level of English and Spanish proficiency are mandatory. Some notions of Portuguese and or French will be appreciated.
- You have already some experience in similar roles. We're looking for someone with some lessons already learned, specially in client facing positions.
- You're a natural problem solver. This includes proactivity and empathy to propose alternative solutions and workarounds to answer unexpected requests from clients.
- Fast-learner and tech savvy. While you won’t be part of the technical team, you need to understand the background of our product and quickly become an expert on the software and product updates.
- Meaningful experience with Jira and Excel will be appreciated.
What can we offer
We offer fair compensation. We're not on top of the market, but our intention is to increase compensation as the company grows, you will not be left behind. We believe this is a really nice time to join the project as we have a lot of challenges ahead and you'll be an active part of this exciting journey. This is a full-time, permanent contract.
A non-exhaustive list of perks includes:
🏠 Office at 5 minutes from Pl. Espanya and Sants Estació.
🔆 Flexible working hours
🎊 Paid time off on your birthday
🍒 Fresh fruit every week, all-you-can-drink tea and coffee
🍻 Friday happy hours after our monthly team meetings (optional)
😎 Team building events (optional)
🙀 Bank holidays swap inside the same month
🏥 Health insurance
💸 Flexible remuneration with Cobee
📚 Yearly training budget
The hiring process
This is how the usual hiring process looks like:
- You send us your resume, cover letter, etc.
- A chat with our Customer Operations Manager, Marta Albes, where we’ll dive deeper into your background, your possible fit, and where you’ll have the opportunity to ask any sort of questions.
- A cultural fit meeting with our CEO, Joaquim de la Cruz.
- Optionally, any other meeting you or us might need to clarify any pending questions.
- We send you an offer.
If you think you meet most of the criteria described above, don’t hesitate to send us your CV and/or cover letter. We will be happy to hear from you!
Flanks is deeply committed to diversity, equity and inclusion both in our hiring practices and in our experiences as a Flanks employee. We’re proud to be an equal opportunity employer, and encourage all applicants regardless of race, religion, or belief (if any), nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.