A little bit about Flanks
Flanks is a Barcelona-based fintech company focused on wealth management services. Its main product is a SaaS solution that helps financial advisors, family offices and other institutions to have a holistic view of their clients’ financial assets while using the latest scraping technology. We’re currently building the benchmark in the OpenWealth industry, and so far we managed to have compatibility with over 280 national and international banks and other financial entities.
We are pioneers in our market in Spain and are now rapidly expanding to other countries. We'll experience a lot of changes in the next few months: from the explosion of the amount of data we manage, new and very diverse clients, to the birth of new products on top of our platform. Thus, we are looking for a new member of the team to help us offer the best possible service to our new clients both robo-advisors (who consume our aggregated data via an API for their products) and more traditional players who prefer to consume our data via our platform or export capabilities.
Flanks’ values are:
People first: To us, the most important thing is for “Flankers” to feel at ease, for them to get involved in a project and feel part of the team.
Keep growing: Our team believes that people growing in lockstep with the company is essential, both personally and professionally.
Think twice, act once: We like to think about all the possible consequences of taking any decision that could affect the team or our clients.
If you’re looking to grow professionally in a very fast-growing company with an exciting start-up culture, this is your opportunity!
About the role
As a Senior Project Manager on our team, you will play a pivotal role in ensuring the successful onboarding of new clients. You will be in contact with customers on the initial steps of their relationship with Flanks, and we expect you to become an expert on how Flanks work.
As the primary point of contact for clients implementing integration solutions, in this role you will be responsible for managing client expectations, planning, monitoring, controlling, and reporting on the onboarding project to meet agreed deliverables, scheduled timeframes, and allocated budgets. Additionally, you will contribute to the continuous improvement of our methodology and products.
Your responsibilities
• Monitor and manage the client relationship and satisfaction while in the onboarding process
• Develop, monitor, and manage a master implementation schedule/project plan in the standard tools to ensure delivery of defined scope
• Lead all project phases, including initiation, planning, execution, monitoring, control, and closure
• Keep up-to-date progress on the project in standard artefacts to ensure accurate reporting and issue management
• Identify and obtain any internal resources necessary for the success of the project
• Coordinate the members of other teams responsible for the successful implementation of the different tasks of the projects to ensure business goals and objectives are accomplished efficiently within designated timeframes, efficiency metrics and budgets.
• Act as escalation point for team members
• Work collaboratively with other departments impacting the project
• Ensure a quality implementation and transition to service with the appropriate client service team(s)/member(s).
• Organize and lead meetings with key stakeholders as needed to review project status and discuss issues, risk, resolutions, possible mitigation plan and workaround as needed.
• Assess, manage, resolve, and escalate (if necessary) risks and issues
• Prioritize and make decisions based on information and input in a timely manner
• Drive innovation, best practices, and achievement of strategic objectives
• Embrace new product enhancements or products, participate in the definition of the implementation strategy
• Support communications on methodology, business process improvements and lessons learned for continuous improvement
Things we'd love to see on you
• Fluency in English and Spanish (oral and written) are mandatory. French and/or Portuguese will be highly valued
• Excellent leadership and communication skills, with the ability to motivate and align teams toward shared project goals
• Strong problem-solving and decision-making capabilities, with a results-oriented approach
• Strong Project Management Skills and experience of managing scope, timeframes, stakeholders, resources to achieve objectives
• Proven track record of successfully managing complex projects, preferably within the fintech industry, with a focus on onboarding new initiatives
• Demonstrated ability to manage client interactions (e.g. negotiations, escalations) and to create client facing materials which simplify complex solutions
• Ability to adapt quickly to changing priorities and maintain a high level of adaptability in a fast-paced startup environment
• Tech-savvy
• Understanding of International culture and ability to work in a multinational environment. Ability to tailor communications to various cultures and learning styles
• Understanding of fintech products, services, and industry trends will be valued
What can we offer
We offer fair compensation. We're not on top of the market, but our intention is to increase compensation as the company grows, you will not be left behind. Likewise, we believe this is a really nice time to join the project as we have a lot of challenges ahead, and you'll be an active part of this exciting journey. This is a full-time, permanent contract. We offer hybrid work, so you’ll be asked to come work in-office for some time every week.
A non-exhaustive list of perks includes:
🏠 Office at 5 minutes from Pl. Espanya and Sants Estació
🔆 Flexible working hours
🎊 Paid time off on your birthday
🍒 Fresh fruit every week, all-you-can-drink tea and coffee
🍻 Friday happy hours after our monthly team meetings (optional)
😎 Team building events (optional)
🙀 Personal holidays swap inside the same month
🏥 Health insurance
💸 Flexible remuneration with Cobee
📚 Yearly training budget
The hiring process
This is how the usual hiring process looks like:
- You send us your resume and cover letter.
- Will ask you to answer some questions based on a use case.
- A chat with our Head of Project Management, Marta Albes, where we’ll dive deeper into your background, your possible fit. You’ll also have the opportunity to ask any sort of questions.
- A cultural fit meeting with our CEO, Joaquim de la Cruz.
- Optionally, any other meeting you or us might need to clarify any pending questions.
- We send you an offer.
If you think you meet most of the criteria described above, don’t hesitate to send us your CV and cover letter. We will be happy to hear from you!
Flanks is deeply committed to diversity, equity and inclusion both in our hiring practices and in our experiences as a Flanks employee. We’re proud to be an equal opportunity employer, and encourage all applicants regardless of race, religion, or belief (if any), nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.