World leader in urban mobility, Flowbird is the trusted partner of cities, private operators and public authorities in more than 5,000 cities and 80 countries. We are redefining mobility with a relentless desire to provide mobility as a service, through frictionless technology, focused on a carbon neutral future. The vision of our group is to make urban mobility greener and digital transformation easier for towns, cities and their users.
With almost 1,600 employees across the Group, we are proud to improve the daily lives of over 100 million people every week.
About the role…
Our Software Customization Specialist is a point of contact for customers, distributors, and all Flowbird departments for any requests related to software customization of all our products. They professionally and consistently provide assistance to define/modify, design, test, troubleshoot and deliver machine software in accordance with Flowbird delivery guidelines. Facilitate training sessions for distributors and Flowbird sales resources in an effort to prepare them to assist their own clients and help them to better identify their needs.
What will you do?
- Receive software requests from customers and the sales admin team; verify each request against a formal Purchase Order; identify the needs in terms of software, graphics, and other deliverables;
- Responsible for all aspects of software creation for Flowbird products including UI, screenflow, customization options, back office/advanced feature sets and rate structures;
- Record and track all requests into the ticket system through ticket closure;
- Maintain lead time for software deliveries as per manager’s expectations;
- Supply assistance to clients when submitting software forms; collect needs and help them to understand how the product is working and what can be modified in order to accommodate their operational needs;
- Create screen flow documents for software to be submitted for approval by customer;
- Write functional specifications to be submitted and approved prior to any complex development;
- Maintain a documented repository of all customization including binaries, specifications, and useful information to rebuild a new configuration with the same context;
- Identify major issues and escalate to technical support staff, and/or management;
- Personally test each software delivery prior to forwarding it to the Support and Validation department;
- Ensure a proper delivery of the customization to the Support and Validation or Manufacturing Departments;
- Propose procedural and product improvements relating to the machine software and customization; contribute and participate in continuous improvement of Flowbird Operations website;
- Remain up-to-date with Flowbird software technology;
- Organize training sessions for Flowbird internal clients, distributors and end customers on client-facing back-end systems to allow for limited client autonomy with deployed systems ; and
- Support customers in all aspects of software troubleshooting and resolution.
Who are we looking for?
We are looking for team players that possess the perfect balance of experience, education or training, skill and competency in the following areas:
- Technical or college degree preferred;
- 2 years experience in a customer support role;
- Technical background preferred;
- Intermediate computer knowledge;
- Strong interpersonal skills ;
- Ability to learn both hardware and software systems ;
- Familiarity with the workings of an Integrated Development Environment (Microsoft Visual Studio, J2EE, etc); and
- Basic understanding of HTML programming, relational databases and operating systems and intermediate software packages.
Our employees are offered a comprehensive benefit package after 30 days of employment. We offer medical, dental, vision; both a non contributory and contributory plan, plus affordable voluntary benefits. In addition to all of that, we offer a 401k plan with company matching contributions, the company provides a life insurance policy, short term and long term disability and generous paid time off.
EEO Statement: Flowbird provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.