Customer Support Specialist at Foundry Lighting

Remote Back-office Tasks, Phone & Email Support

Qualifications

• Must possess professional and effective verbal and written communication skills required to competently interact with customers
• Must be willing to learn, retain, and recall procedural and regulatory information to ensure effective and accurate communication with existing and prospective customers
• Must possess the ability to prioritize & handle multiple tasks in a fast-paced environment
• Must be able to navigate computer system and enter data accurately

Responsibilities

• You would be receiving inbound customer communications regarding our Online Store on a RingCentral phone mobile app and Zendesk Tickets
• Some outbound calling to existing and prospective customers is also required
• Some outbound calling to our vendors to check the status of customers' orders
• Communicate and check in daily using the Slack app.
• Communicate customer requests and service matters to management to expedite and ensure customer satisfaction
• Must be available from 9 am - 6 pm EST / New York City.