Customer Support Analyst
The successful candidate will have a genuine interest in cyber security, demonstrable initiative for problem solving, excellent communications skills and thorough attention to detail.
The Customer Support Analyst (CSA) will handle technical aspects of the post-sales customer life cycle providing both reactive and pro-active support.
The CSA will acquire a strong operational understanding of Glasswall technologies in order to become proficient in resolving issues reported by customers, working independently and in collaboration with members of Glasswall Engineering team.
The CSA will actively engage with customers, ensuring processes are agreed, technical issues resolved, resolution rates and milestones are met to customer satisfaction.
This is an entry level role on our Customer Support Team, with training, development, and career growth opportunities.
The role is based in the UK, with proximity to our office in Greater London desired, and requires RTW status.
Salary and Benefits
Interested candidates, please visit http://careers.glasswallsolutions.com/ to apply.
Glasswall website: www.glasswallsolutions.com