Shift Leader at Gofriendshop

Are you looking for a fun and active position where you will be on your feet and interacting with customers? Here's your chance to sharpen your customer service skills and work with a fun and cooperative team! You will work at our in-person locations in Santa Clara. (Don't worry, we follow safe social distancing protocols). We are looking for someone with integrity and excellent interpersonal skills to fill a Shift Lead role. You will help manage our stores and make sure everyone is doing their required activities. As a leader you will motivate your fellow team members and make sure everything is organized and people are on schedule.

You must be reliable, punctual, and be able to learn about the products that we sell in order to answer any customer questions. Most of all, you will be representing the face of our brand so you must be friendly and go above and beyond to provide excellent customer service.

You will be trained and work with mentors who are invested in your success. We believe in team work and have a highly collaborative work environment. We lift each other up and are always learning new things every day. This position has opportunity for advancement.

Responsibilities

• An expressed interest in growing the business
• Good judgment and decision making skills
• Great customer service skills
• Proactive, not reactive
• A good trainer and motivator of staff
• Experience leading, coaching and directing others
• Detail minded
• Organized
• Capacity to enforce company policies
• Good communicator
• Handles conflict well
• Completes daily reports and accounting accurately and on time
• Makes bank deposits
• Orders supplies/inventory
• Creates employee schedules and manages labor
• Handles customer concerns
• Oversees stocking functions
• Backs up all personnel as needed
• Oversees interior and exterior cleanliness of facility and ensures that facility is ready for operations the next day

Requirements

• 18 years of age or older
• Must be able to stand on your feet for hours at a time
• Must be able to interact with customers
• Experience preferred but not required